We were debating getting a membership and glad we decided to try the community center out first before the investment-Ī lot of family oriented activities all in one place.Indoor pool with a slide, water rock climbing wall, water Tarzan rope, zero depth entry pool, lap swim, swim lessons, lifeguards. The family locker rooms were filthy, and the floor felt like we were standing in fire grates. went swimming before the play area and 2/3 family members broke out in a chemical burn (and our skin isnt super sensitive) inquired with a staff about the chlorine levels and was dismissed. Really disappointed- play area smells like a dirty gym bag, the chairs provided for guardians to sit are filthy. Do not recommend this place for parents with kids under 3. For the money they receiving, they should clean better and have at least one person in to watch over the play area the whole time. They keep on running in and out and knocked one baby down. All parents of kids older than 3 was on their phones, so the kids went crazy in the play area including the area for babys. In area for kids under 3, things are broken and actually can cause an injury. We went to the maze with our toddler for the first time and the last ever. I wish theyd get a workout area, but theyre attached to Lifetime Fitness, and they share the pools, so I doubt theyll ever get it as to not step on lifetimes toes. They have a teen center, an outdoor skate park and playground, too. Nice ice arenas and basketball courts, too. I havent done the outside pool, but it looks really nice. It has a couple of water features for younger kids. Theres a nice zero entry pool with a waterslide in one end. The maze was packed and fun for the kiddos :). If I was you I would fix this as you will continuously lose money. I get it! Youre in high school and you probably dont want to be working but customer service is important. I did not feel that by any means she felt bad about the situation. I had to ask the female worker to stop talking to her friend behind the counter so I could tell her the problem. I went downstairs to get my money back only to wait 5 minutes with nobody helping me. The pretzel cheese was this gross dark grey color. I highly recommend you get someone in charge to run a shift and have some sort of system to get the food out.Īfter taking my food upstairs to feed my 2 crying children I realized that my pretzel was cold and hard as a rock. None of them any sense of urgency and there was no organization. While waiting for my food I observed what was going on. I waited 15 minutes for a pretzel and mini donuts and I wasnt the only one waiting. Im not one that complains often but the concession stand was horrible today. You get a pathetic call from a manager or supervisor saying YOU misunderstood the party planner, sorry but when I tell someone at least 35 people are coming and they book me a party for 20 people, how is that MY fault ? Not to mention the whole time the party planner would not even look at me or come talk to me face to face because Im pretty sure she knew she MESSED up! I will never in my life even consider going back for a second shot! Hmmmm, doesnt sound right to me! Then you GLADLY cancel the party and hold back telling them what they can do with that 50 dollar deposit and leave, call about 20 people to tell them the party is cancelled and will be held at a different location. When you tell someone you want the party package, which covers 5 adults and 10 kids but you also want to add on AT least 20 more kids and they say "thats fine", is it OK to assume they just booked you a party room that holds at least, lets say 35 people ? So day of my daughters birthday we go to check in, and we were told we got a room that holds 20 people. take your pens out because this requires math, which is not every ones best subject.
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